Visit at least twice, once unannounced. Ask how long the staff have worked there. Ask who answers the phone at night. Ask to see the menu, a room that’s free now, and the latest inspection report. And watch how the staff speak to residents when they think no one is looking. That tells you more than any brochure.
Families
Choosing a care home: ten questions to ask
What we’d ask if we were looking for our own parents, from staff turnover to who answers the phone at 3am.
By Helen Pryce
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